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If you decide that you need to return an item, we're more than happy to help in any way we can. Here are some things to keep in mind in case a return is necessary:
Return requests must be made within two weeks of delivery. Requests can be made by phone at 1-844-619-9400.
Completed returns of undamaged items will result in a full product price refund.
All items must be returned in the original packaging.
Shipping charges cannot be refunded.
You are responsible for any return shipping costs. However, we can certainly help arrange the return shipping for you, if needed.
Our manufacturers may charge a restocking fee of 15 to 30%. If this is the case, this fee will be deducted from your refund.
If you are unsure whether an item will work for your space, please contact us before finalizing your order so we can help you find exactly what you need.
In some cases, a return will not be possible. Custom and clearance items cannot be returned, although any warranties will be honored accordingly. In most cases, assembled items may not be returned as they are considered "used". Outdoor play equipment can be returned only if it has never been installed and has not been in storage for more than six months.
Occasionally, items arrive with slight damage due to incidents during shipping. Naturally, we do not expect anyone to accept damaged items. In the
rare case that your order arrives damaged, we will gladly send replacement items as quickly as possible at no additional cost.
Please be sure to fully inspect your order at the time of delivery. If there is not enough time for you to inspect the shipment at the time of delivery, you can sign for it and write "damage" on the delivery receipt or bill of lading. As soon as you are able, report any issues within five business days. You can do this simply by calling our friendly customer service team at 1-844-619-9400. You can view our full shipping and handling policy here.
Call us at 1-844-619-9400, or leave us your contact information and we'll get back to you shortly.
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Cookies allow us to optimize your experience on the BERPL Distribution’s site, so we suggest you turn them on. However, you can disable cookies through your web browser.
While under warranty, we will repair or replace any defective part(s) to the original purchaser. Our products are warranted from any defects in design, workmanship, assembly or material. Warranty excludes misuse, abuse, accidental damage, normal wear and tear, as well as failure to provide reasonable maintenance.
Chairs and non gas-lift stools are warranted from any defects in design, workmanship, assembly or material for 15 years. Gas-lift office, task chairs, drafting stools, tablet arm chairs/desks, café chairs and stools, and active stools for 5 years.
Learniture desk frames are warranted from any defects in design, workmanship, assembly or material for 15 years. Plastic desktops are warranted for 15 years, 10 years on high pressure laminate tops. Learniture pedestal desks are warranted for a lifetime.
Learniture activity, computer, study carrels, training & seminar tables are warranted from any defects in design, workmanship, assembly or material for 10 years. Electric. Adjustable-height tables are warranted from any defects in design, workmanship, assembly and material for a lifetime (5 years on motor).
All Learniture laptop storage carts are warranted for five years from any defects in design, workmanship, assembly or material.
All Learniture science furniture is warranted from any defects in design, workmanship, assembly or material.
All Learniture cafeteria furniture is warranted for 15 years from any defects in design, workmanship, assembly or material.
All Learniture common area furniture is warranted for five years from any defects in design, workmanship, assembly or material.
All Learniture lockers, storage and shelving are warranted for 5 years from any defects in design, workmanship, assembly or material.
Learniture markerboards, mobile markerboards and glass dry erase boards are warranted from any defects in design, workmanship, assembly and material for a lifetime. Cork boards are warranted for 5 years.
While under warranty, we will repair or replace any defective part(s) to the original purchaser. Our products are warranted from any defects in design, workmanship, assembly or material. Warranty excludes misuse, abuse, accidental damage, normal wear and tear, as well as failure to provide reasonable maintenance.
Sprogs chairs are warranted from any defects in design, workmanship, assembly or material for 15 years. Indoor/Outdoor chairs are warranted for 20 years. Stools are warranted for five years.
Sprogs activity tables, and collaborative tables with Gray Nebula tops are warranted for 15 years from any defects in design, workmanship, assembly or material. Collaborative tables with whiteboard tops are warranted for 10 years.
Sprogs cots are warranted from any defects in design, workmanship, assembly or material for 20 years. Cot sheets, and blankets are warranted for one year. Rest mats are warranted for three years.
Sprogs vinyl soft seating is warranted from any defects in design, workmanship, assembly or material for five years. Foam soft seating is warranted for two years. Bean bags, and pillows are warranted for one year.
Sprogs printed rugs are warranted from any defects in material, workmanship and abrasive wear for life. Sprogs solid rugs are warranted for 10 years. The Sprogs heavy-duty solid rug is warranted for life. This warranty does not cover tears, burns, pulls, cuts, pilling, matting, or damage due to improper use or improper cleaning agents or methods, nor does it cover rugs on stairs or outside areas.
Sprogs recycled plastic outdoor picnic tables are warranted for three years from any defects in design, workmanship, assembly or material.
Sprogs Baltic birch and maple wood furniture is warranted from any defects in design, workmanship, assembly or material for life.
Sprogs portable room dividers and partitions are warranted for three years from any defects in design, workmanship, assembly or material
Sprogs outdoor playground equipment is warranted from one to 10 years from any defects in design, workmanship, assembly or material
Outer Spaces by Sprogs cedar wood furniture is warranted from any defects in design, workmanship, assembly or material for five years.
Sprogs outdoor furniture products are warranted for five years from any defects in design, workmanship, assembly or material for five years.
While under warranty, we will repair or replace any defective part(s) to the original purchaser. Our products are warranted from any defects in design, workmanship, assembly or material. Warranty excludes misuse, abuse, accidental damage, normal wear and tear, as well as failure to provide reasonable maintenance.
Norwood task chairs, executive chairs, gas-lift office chairs, stack chairs, café/lunch chairs, and guest and waiting room chairs are warranted from any defects in design, workmanship, assembly or material for five years. Folding chairs, folding tablet arm chairs, and chair dollies are warranted for 10 years.
Norwood non-plastic top stools, café stools, and drafting stools are warranted from any defects in design, workmanship, assembly or material for five years. Plastic stack stools are warranted for two years.
All Norwood activity, folding, and training & seminar tables are warranted for 10 years from any defects in design, workmanship, assembly or material.
All fixed-height portable stages and risers are warranted for 10 years from any defects in design, workmanship, assembly or material. Adjustable-height, portable stages and risers are warranted for two years.
Norwood laminate office desks, office sets, hutches & credenzas, bookcases, file & storage cabinets, and study carrels are warranted from any defects in design, workmanship, assembly or material for five years. Lecterns and podiums are warranted for 10 years. Metal storage cabinets and steel book carts are warranted for five years. Indoor wastebaskets are warranted for three years.
All Norwood AV, flat panel, and presentation carts are warranted 10 years from any defects in design, workmanship, assembly or material.
Norwood outdoor picnic tables and benches are warranted from any defects in design, workmanship, assembly or material for five years. Outdoor trash cans and recycle receptacles are warranted for three years. Bike racks are warranted for three years. Outdoor message centers are warranted for one year. Indoor/Outdoor chairs are warranted for one year.
All Norwood classroom organization products are warranted for five years from any defects in design, workmanship, assembly or material.
All Norwood art easels are warranted for 10 years from any defects in design, workmanship, assembly or material.
Norwood wall-mount markerboards and mobile markerboards are warranted from any defects in design, workmanship, assembly or material for a lifetime. Bulletin boards are warranted for 15 years. Display easels are warranted for 10 years. Indoor enclosed bulletin boards are warranted for five years. Indoor/Outdoor enclosed bulletin boards are warranted for one year. Cork rolls are warranted for three years. Lapboards are warranted for two years
While under warranty, we will repair or replace any defective part(s) to the original purchaser. Our products are warranted from any defects in design, workmanship, assembly or material. Warranty excludes misuse, abuse, accidental damage, normal wear and tear, as well as failure to provide reasonable maintenance.
Egghead headphones are warranted from any defects in design, workmanship, assembly or material for three years. Headphone cords are warranted for one year. Headphone ear pads are warranted for six months.
Egghead earbuds are warranted from any defects in design, workmanship, assembly or material for one year. Earbud cords are warranted for one year. Disposable foam earbuds are warranted for three months.
Egghead jack boxes are warranted from any defects in design, workmanship, assembly or material for three years.
Egghead computer accessories are warranted from any defects in design, workmanship, assembly or material for five years.
Egghead headphone accessories are warranted from any defects in design, workmanship, assembly or material for one year.
All BERPL Distribution products meet or exceed US and Canadian testing standards for safety and durability. As an added benefit to our customers and their customers, we have also elected to be certified and in compliance with optional standards beyond the basic requirements.
GREENGUARD Certified products are scientifically proven to meet rigorous VOC emissions
standards, helping to reduce indoor air pollution and the risk of chemical exposure. All BERPL Distribution
products are GREENGUARD Gold Certified, which requires the lowest emissions and are suitable
for use across the most spaces, including educational and healthcare environments.
All foams used in manufacturing soft products and structured seating are made without ozone depleters, flame retardants, heavy metals, formaldehyde or phthalates, as regulated by the Consumer Product Safety Commission (CPSC).
Activity Tables and Chairs have been tested to BIFMA standards for safety, durability and structural performance of products intended for use in commercial office and related institutional environments